FAQ

We are trying to source more sizes to fit all shapes of women, however prices are extremely prohibitive and we promise to keep looking.

We always advise ordering up a size if unsure, as items that are made to order cannot be returned unless faulty.

For sizing info please see the individual product. We go by the manufacturer's guide and cannot be responsible for inaccuracy.

We are not responsible for any customs or excess delivery charges.

Orders can take up to 4 weeks to be processed during busy periods.

We ship all orders via courier and Royal Mail.

If you provide an incomplete or incorrect address and/or the item is returned to us we will refund the cost of the item(s) only. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

All items are tracked aside from stickers.

For packages lost in transit, all claims must be submitted no later than 15 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Domestic and international rates vary, rates are calculated at the checkout.

We accept no responsibility for orders placed with incorrect address, or for the wrong size, colour, or style. Most of out items are made especially for you when you order, so we cannot accept returns or refunds. We do not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons.

Under UK distance selling consumer rights, for many of our items we only accept returns and refunds if the item is faulty, in which case we will replace the item immediately (this excludes the courier or postage costs). Any claims for misprinted / damaged / defective items must be submitted within 10 days after the product has been received. You must email photographs of the faulty item and packaging, plus receipt showing your order number. Please ensure you order the right size, if in doubt we recommend you order the next size up.

If you have any questions, comments or complaints, please contact us.